i have the same problem...

I have checked that you created tickets to solve the problems. Our support team will do the best to help you.

i have this problem too. know of any way to fix it?

Adabel, please check the ticket that you have created.

I have the same problem too. I created the ticket but nobody replied yet..

Your ticket was answered yesterday.

I am having the same problem

me too.  I submitted a ticket  and have not got a response.

I also, what I should do?

I have created a ticket 2 days ago and no one has replied. What should I do? If no one wants to help I would like a refund please.

I have been waiting and still have had no reply. As of now I had planned to purchase an additional 5 templates as well as an additional buy out of two other templates at 8500 dollars each. However, if I have to wait 3 days for something to be fixed and no one is offering to help me. I cannot purchase more templates. 

Please help me so that I can bring you more business!

Hello Mazen,

I'm sorry for delayed response. I have replied to your ticket.

Such error usually means that you haven't activated your product at http://accounts.cms-guide.com/ so please check if IP and domain name in your account are same as the ones, displayed by control panel.

I have the same problem and no response to my ticket yet.

I checked the IP and domain name, they are correct. And I can't activate the product, because the cms-guide.com does not know my username or e-Mail, although I got an email "Moto CMS: registration successful".

What should I do?

Wow, very fast response, now it works perfektly. Thank you very much! :)

I have the same problem and no response to my ticket yet.

I can't activate the product, because the cms-guide.com does not know my username or e-Mail, although I got an email "Moto CMS: registration successful".

What should I do?  it wrote user xxxxxx   unknown!  pls helpppppp!

thanks for your reply, it helps.

Hi! I have the same problem, what can i do with this?

But how can i create a new ticket? Can you please give a link for this? Thanks!

I can't activate the product, because the cms-guide.com does not know my username or e-Mail, although I got an email "Moto CMS: registration successful".

What should I do?

HELP!!!  I have the same problem!!!

I can't activate the product, because the cms-guide.com does not know my username or e-Mail, although I got an email "with username and password". 

I'm a bit in a hurry because this website must be online this week. 

A have made a ticket #17666 (24 hours ago) but I get no answer (maybe I'm too impatient ;-( sorry for that)

I hope for quick response

Best Regards,

Luc

Hello, Luc.

Your problem was solved. Please, specify, do you have any additional questions?

 Best regards,
Alex Jackson

if so many peopla have the same problem  > wouldn´t it be a good idea to post some possible solutions instead of pointing out to "make a ticket"?

I activated the control panel, I reloaded  but I have a message that tells me "Error while creating response on remote server"

What can I do? 

Ok !

There ? http://support.cms-guide.com

I submitted a ticket.

I look forward to hearing from you.

I'm having major issues with this. I transferred from one host to another and it has become a nightmare. I've almost used up my product activations and I keep getting errors. I submitted two tickets and need help ASAP. I used binary transfer mode, changed permissions to 777 and removed precheck.php all to no avail. I need some real help here.

I am also having the same problem can some one help me ASAP